CS Leadership Unleashed - 12 weeks

Service Description

Are you aiming for leadership? Are you ready to step up and guide a team to deliver outstanding customer experiences? Our "CS Leadership Unleashed" program is crafted just for you. I'm here to ignite your leadership journey, transforming challenges into growth opportunities. Through our tailored, engaging coaching sessions, you will master the art of leading in customer success. You'll gain the skills and confidence needed to transition into a leadership role, shaping your team to deliver impactful and memorable customer experiences. Let's unleash your leadership potential. (12) intensive 1-hour sessions curated to unleash your leadership potential Session 1: Assessment & Goals Session 2: Role Understanding & Skill Gap Analysis Session 3: Leadership & Management Fundamentals Session 4: Team Building & Management Sessions 5: Coaching & Mentoring Your Team Session 6: Strategic Thinking, Decision-Making, & Problem-Solving Session 7: Change Management & Collaboration Session 8: Communicating with Executive Leadership Session 9: Data Analysis in Customer Success Session 10: Creating Impactful CS Reports Session 11: Creating Board Decks That Matter Session 12: Presentation Skills & Mock Board Meeting

Contact Details